♠ Product Sales Scope

Our products are primarily intended for commercial users, retail clients, and individuals. Product categories include but are not limited to: stainless steel sinks, workbenches, storage racks, display cabinets, refrigeration units, and warehouse shelving. More products will be added progressively.

♥ All product prices are listed in Fijian Dollars (FJD). Prices include basic packaging but exclude shipping and installation services, unless otherwise stated.

♠ Warranty and Compliance

We guarantee that all products we sell comply with the relevant provisions of the Fiji Competition and Consumer Commission Act 2010 (FCCC Act) and other applicable consumer protection regulations in Fiji.

♥ For commercial users, if the products are not used for personal or household purposes, certain consumer protection provisions may not apply and should be evaluated based on actual use.

♣ Repair Request

1. If a product is found to have defects, manufacturing faults, or functional issues within the warranty period, you are entitled to request a free repair.
2. Customers must complete the form with basic information and a description of the issue (including photos or videos of the defect if possible) to help us accurately identify the cause and arrange for resolution.
3. We will contact you via email or phone within 2 working days to confirm the resolution method and organize the repair process.
4. If the issue falls within the warranty scope, we will provide parts and repair service free of charge. For out-of-warranty or user-caused damage, a reasonable quote for paid repair will be provided.

♣ Exchange Request

1. If a product develops a non-user-caused quality issue within a reasonable period, or if a factory defect or delivery error prevents normal use, you may request an exchange.
2. Customers must complete the form with basic details, reason for exchange, and preferred replacement item.
3. We will verify your request within 2 working days and confirm whether it meets the exchange policy.
4. If stock is available, the replacement will be arranged within 2–5 working days after confirmation. If stock is unavailable, we will coordinate an alternative solution with you.
5. Replacement products will be of the same type, similar model, or equal value. If the original model is discontinued or out of stock, alternative options will be offered.

♣ Return Request

1. If the product is found to be significantly different from its description, has serious defects, or cannot be used due to non-user-related issues within 7 days of receipt, you may request a return and refund.
2. Customers must fill out the form with basic details, reason for return, and preferred refund method (original payment method/bank transfer).
3. We will contact you within 2 working days of receiving the request to confirm return details.
4. Returned products must be in original packaging, unused, and undamaged to qualify for a refund.
5. If the return is due to a quality issue, we will cover return shipping costs. For non-quality-related returns (e.g., wrong selection by customer), the return shipping is at the customer’s expense.
6. Once the return is approved and we receive the product, the refund will be processed within 5–7 working days.

♦ Additional Terms

• All product prices are subject to reasonable adjustment based on raw material costs, international shipping rates, import duties, and other relevant expenses, without prior notice.
• We reserve the right to modify these service terms. Please refer to the latest version regularly.